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Accountability. Integrity. Public Trust.
The Teague Police Department is committed to professional conduct, accountability, fair treatment, and maintaining the trust of the community we serve.
Professional Standards provides a clear process for recognizing outstanding service, reporting concerns about employee conduct, and ensuring complaints are documented, reviewed, and addressed appropriately.
Professional review of employee conduct and recognition of service that reflects the values of the Department.
Compliment or Complaint?
We encourage the public to let us know when an employee provides exceptional service and to bring concerns about employee conduct to our attention.
Submit a Compliment
Positive feedback is important. If a Teague Police Department employee treated you professionally, provided exceptional assistance, or represented the Department particularly well, we want to hear about it.
Your comments may be shared with the employee and included in the appropriate Department or personnel records.
Email a Compliment →File a Formal Complaint
A formal complaint may be submitted when you believe a Department employee acted improperly, violated Department policy, or engaged in conduct that should be reviewed.
Complaints are handled according to applicable law, Department policy, and established professional-standards procedures.
Open Complaint Form →Tell Us What Happened
A useful complaint identifies the employee involved when known and explains the conduct or incident that caused concern. Provide as much specific information as reasonably possible.
Employee name, badge number, description, or other identifying information.
A clear description of what occurred and why you believe the conduct was improper.
Date, approximate time, location, and any related incident or case number.
Names of witnesses and any relevant photographs, video, documents, or other information.
Written Complaint Requirements
Texas law establishes requirements for complaints that may result in disciplinary action against certain law-enforcement employees. The Department’s complaint form is designed to assist complainants with providing the required information.
Review the complaint procedures before submitting a formal complaint so you understand the process and any applicable requirements.
What Happens After a Complaint Is Received?
Complaints are reviewed and handled according to the nature of the allegation, applicable law, Department policy, and the circumstances of the case.
The complaint and supporting information are received and documented.
The allegation is reviewed to determine the appropriate administrative or investigative process.
Relevant records, evidence, witnesses, employee information, and other available facts may be reviewed.
The available evidence is evaluated and an appropriate disposition is assigned to the allegation.
Complaint Dispositions
At the conclusion of the review or investigation, allegations may receive a disposition based on the evidence and circumstances developed during the process.
The investigation produced sufficient evidence to establish that the alleged misconduct occurred.
The available evidence was insufficient to prove or disprove the allegation.
The investigation established that the alleged act or misconduct did not occur.
The conduct occurred, but the employee’s actions were lawful, proper, or consistent with Department policy.
A Fair Opportunity to Be Heard
Complaints are taken seriously. Complainants should provide complete, truthful information and cooperate with reasonable requests for additional information during the review process.
A Fair and Objective Review
Department employees are entitled to a professional and impartial process. Conclusions are based on available evidence, applicable law, Department policy, and established procedures.
Complaint Resources
Use the resources below to review the Department’s complaint procedures and obtain the formal complaint form.
Download or open the Department’s formal complaint document.
Open Complaint Form →Review information about filing a complaint and how the process works.
View Complaint Procedures →Office of the Chief of Police
If you have questions about the compliment or complaint process, need assistance obtaining the appropriate form, or are unsure how to proceed, contact the Office of the Chief of Police.
